Need help?
Here are the answers to what we get asked most. If you can't find what you're looking for, write to us.
Contact
- From the app: Profile → Contact us. Choose "Problem" or "Idea" and tell us. It's the fastest way, because it reaches us with your app version.
- By email: appmobbe@gmail.com.
We reply within 2 business days. If it's about your account, write from the email you use to sign in to Mobbe.
Cancel your subscription
Subscriptions are paid and canceled in the store where you bought them:
On iPhone (App Store)
- On your iPhone, open Settings.
- Tap your name and then Subscriptions.
- Choose Mobbe and tap Cancel Subscription.
On Android (Google Play)
- Open Google Play.
- Tap your photo and then Payments & subscriptions → Subscriptions.
- Choose Mobbe and tap Cancel subscription.
You can also get there from the app: Profile → Subscriptions → Manage in the App Store or Manage in Google Play.
To avoid being charged for the next period, cancel at least 24 hours before it ends. You keep PRO until the end of the period you already paid for. After that, you need PRO again to keep using the app, unless your account has the free plan (accounts from Argentina and those created before version 1.3.0), which lets you keep training your routine. Your routines and history are kept. If you started a PRO trial before this version, it doesn't use a card, so there's nothing to cancel: when it ends, nothing is charged and you keep your routines and everything you logged.
Restore purchases
If you changed phones, reinstalled the app or don't see PRO:
- Sign in to Mobbe with the same account you bought with.
- Go to Profile → Subscriptions.
- Tap Restore purchases.
Your phone has to be signed in to the same App Store or Google Play account you paid with. If the app says the subscription belongs to another account, sign in with that Mobbe account.
Refunds
The store handles the charges, so it handles refunds too. On iPhone, request one at reportaproblem.apple.com with your Apple ID. On Android, request it in Google Play following these steps. We can't refund store purchases ourselves.
Delete your account
From the app
- Go to Profile → Account.
- Tap Delete account.
- Type DELETE to confirm. If you signed in with Apple, we ask you to confirm with Apple.
Without the app
If you already uninstalled it, send an email to appmobbe@gmail.com from your account's email, with the subject "Delete account". We'll reply and delete it within 30 days.
Your account, profile, photo, workouts, measurements, steps, plans and supplements are deleted and can't be recovered. Deleting your account doesn't cancel your subscription: cancel it first in the store where you bought it, as explained above. More details in the Privacy Policy.
Apple Health and steps
If you don't see your steps, check the permission in the Health app → your profile → Apps → Mobbe and turn on Steps, Distance and Active Energy. Mobbe only reads that data: it doesn't write anything to Health.
Steps leaderboard
The leaderboard is off by default. Turn it on or off in Profile → Account → Privacy. When it's on, other people on the leaderboard see your name, photo and steps. If someone has a name or photo that isn't appropriate, report it from the leaderboard.
Notifications
To get reminders, turn on notifications in Settings → Notifications → Mobbe. In Profile → Notifications you choose which ones you want.